Sr. Analyst - Contact Center JobApply now »
Date: Aug 11, 2011
Location: Solitaire, Hyderabad, India-Hyderabad-IND
Title: Sr. Analyst - Contact Center
ID: CUS00004904
Description
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.
Shift: Variable
Process: Healthcare
Position Description
- Responsible for implementation of Quality Audits.
- Responsible for superior customer service by ensuring the quality and level of support meets or exceeds customer's expectations.
- Responsible for documenting all support activity in the tracking system in a timely manner.
- Provide process improvement ideas to improve metrics and increase productivity apart from daily customer support interactions with clients.
- Act in Process Lead capacity in the absence of the Process Lead
- Drive other initiatives as and when required.
Position Specs:
- Excellent Communication, Interpersonal & Analytical Skills.
- Proactive outlook, presence of mind and initiative in handling responsibilities.
- Ability to interface with employees across any level in the organization.
- Educational Qualification: Any Three Year Degree Program.Eligibility Criteria:
· Employee should be currently playing the role of an Analyst.
· Should have experience in US Healthcare industry for at least 10 - 12 months.
The employee needs to keep his supervisor & process manager informed of the fact that they have applied for the specific open position.
Title: Sr. Analyst - Contact Center
ID: CUS00004904
Description
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.
Shift: Variable
Process: Healthcare
Position Description
- Responsible for implementation of Quality Audits.
- Responsible for superior customer service by ensuring the quality and level of support meets or exceeds customer's expectations.
- Responsible for documenting all support activity in the tracking system in a timely manner.
- Provide process improvement ideas to improve metrics and increase productivity apart from daily customer support interactions with clients.
- Act in Process Lead capacity in the absence of the Process Lead
- Drive other initiatives as and when required.
Position Specs:
- Excellent Communication, Interpersonal & Analytical Skills.
- Proactive outlook, presence of mind and initiative in handling responsibilities.
- Ability to interface with employees across any level in the organization.
- Educational Qualification: Any Three Year Degree Program.Eligibility Criteria:
· Employee should be currently playing the role of an Analyst.
· Should have experience in US Healthcare industry for at least 10 - 12 months.
The employee needs to keep his supervisor & process manager informed of the fact that they have applied for the specific open position.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
Job: Customer Service/ Support
Primary Location: India-Hyderabad-IND-Hyderabad-Solitaire
Organization: Prof Healthcare Cust Sgmnt-ALL
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job
Travel: No
www.thomsonreuters.com
Thomson Reuters
Building #3, iLabs Centre,
Unit #18, Software Units Layout,
Madhapur, Hyderabad,
India 500081
+91 40.6654.2000
http://thomsonreuters.com/about/locations/
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